ORDERING

Placing Your Order

I get an error code during the order, what should I do now?

I’ve not received a confirmation yet; what should I do?

My products are still in the shopping cart; has my order been received?

PAYMENT OPTIONS

Which payment methods can I use?

I have a question about PayPal

I have a question about my credit card payment

DELIVERY INFORMATION

Next Day Shipping Service

Shipping Information

RETURNS POLICY

Returns Policy

Damaged, lost or stolen merchandise

PRIVACY POLICY

Privacy Statement

What personal data do we process when you order something from us?

What personal data do we process if you create an account?

What personal data do we process when you browse on the website?

DEALS

I’ve been invited to write a review about one of your products. How does this work?

How do I get a discount code?

How do I receive the 15% discount code for my first order?

How can I use a discount code?

ABOUT

How do I create an account?

How do I sign up for the newsletter?

I forgot my password, what can I do?

I didn't receive the email for resetting my password; what can I do?

How can I delete my account?

How can I unsubscribe from the newsletter?

WHOLESALE REQUEST

I want to Set Up a Wholesale Account in the United States.

I want to set up a wholesale account internationally.

AUTHENTICATION REQUESTS

How do I check the authenticity of my product?